In the South Bay, we know that a truck isn’t just a vehicle; it’s a vital part of your livelihood. Whether you’re hauling materials to a job site in Redondo Beach or towing a boat for a weekend getaway, you need a partner as dependable as you are. That’s why we’re proud to share that the Ford F-Series has earned top marks in dealership service satisfaction among truck owners in the J.D. Power 2026 U.S. Customer Service Index (CSI) Study.
For 49 years, the F-Series has been America’s best-selling truck lineup, but this latest achievement shows that our commitment to you doesn’t end when you drive off the lot.
What the #1 Achievement Means for You
This year’s J.D. Power study analyzed input from over 51,000 vehicle owners and evaluated key aspects of the service experience, such as repair quality and convenience. Ford holds the No. 1 position among truck owners for dealership service satisfaction, reflecting its strong focus on repair quality, efficiency, and customer experience. Here’s how that level of service impacts your daily life in Hawthorne and beyond:
- “Right the First Time”: We understand our customers don’t have time for return visits. Ford has implemented enhanced repair quality protocols and technical training to ensure your F-150 or Super Duty is fixed correctly the very first time you bring it in.
- Increased Uptime: With the launch of Uptime Assist, we aim to significantly reduce repair duration. We use specialized technical support hotlines and improved parts availability to get you back to work faster.
- Innovative Convenience: At South Bay Ford, we bring service directly to you. Our Service Department offers Mobile Service at no extra charge, allowing certified technicians to perform select recall repairs and routine maintenance at your home or office. We also offer Pick-Up and Delivery for both business customers and consumers. We will pick up your vehicle, complete the service, and return it to you. Contact us for details or to schedule your appointment.
Built for Work, Backed by the Best
While this recognition is a major win, it’s only part of the story. The 2026 F-150 continues to lead with unmatched capability that makes every South Bay job easier:
- Unrivaled Power: Tow up to 13,500 lbs. or haul a best-in-class payload of 2,440 lbs. when properly equipped.
- The Ultimate Job Site Partner: Features like Pro Power Onboard™ turn your truck into a mobile generator, providing up to 7.2 kW of exportable power for your tools or camping gear.
- Your Mobile Office: Use the available interior work surface to finalize quotes, review blueprints, or simply catch up on emails between meetings in El Segundo.
Experience Award-Winning Service at South Bay Ford
Choosing a Ford F-Series means selecting a truck trusted by owners for reliable service. When it’s time for maintenance or repairs, South Bay Ford is here to help keep your truck running at its best.
Is your truck ready for its next check-up? Visit us at South Bay Ford in Hawthorne, right off the 405. Experience firsthand the “Right the First Time” service that reflects Ford’s commitment to service nationwide.
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